Payment Policy

Payment and cancellation policy

 A full refund is given if you provide more than 24hrs notice of cancellation. After this point you will be offered a 50% refund as long as I have a least 60 minutes notice ahead of our agreed session time. Rearranging is always an option instead, but you understand this will need to fit in around other bookings already arranged.

If you fail to inform me that you cannot make the session, or you give me less than 60 minutes notice, NO REFUND will be offered.

If I am unable to contact you due to a delay on your part, I can only delay appointments by 15 minutes due to other clients being booked in. If you have not contacted me within 15 minutes of our session start time I will assume you no longer want / cannot make the session. 

Payment:

• Payment is to be made in advance unless agreed otherwise in writing.

• Once your consent form has been processed I will contact you to schedule an appointment and confirm the cost. 

• An invoice will be sent to your email.

•  Once the payment is received, I will confirm receipt of the payment through email or text. 

• Please be sure to make a note of the payment details below.

Milk Moments LTD 

Account Number 23131720

Sort Code 04-06-05