Privacy Policy
Generated privacy notice - general business
Milk Moments LTD customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
connect@milkmoments.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Health information (including dietary requirements, allergies and health conditions)
Health and safety information
Account information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Records of meetings and decisions
Identification documents
Information relating to compliments or complaints
We also collect or use the following information to provide services and goods, including delivery:
Racial or ethnic origin
Genetic information
Health information
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Purchase history
Account information, including registration details
Information used for security purposes
Marketing preferences
We also collect or use the following information for the operation of customer accounts and guarantees:
Racial or ethnic origin
Genetic information
Health information
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Call recordings
Purchase or viewing history
IP addresses
Website and app user journey information
Records of consent, where appropriate
We also collect or use the following information for service updates or marketing purposes:
Racial or ethnic origin
Genetic information
Health information
We collect or use the following information for research or archiving purposes:
Names and contact details
Addresses
Location data
Recorded images, such as photos or videos
Call recordings
Purchase or viewing history
IP addresses
Website and app user journey information
Personal information used for administration of research
Personal information used for the purpose of research
Records of consent, where appropriate
We also collect or use the following information for research or archiving purposes:
Racial or ethnic origin
Genetic information
Health information
We collect or use the following information to comply with legal requirements:
Identification documents
Financial transaction information
Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
Health and safety information
We also collect or use the following information to comply with legal requirements:
Racial or ethnic origin
Genetic information
Health information
We collect or use the following information for recruitment purposes:
Contact details (eg name, address, telephone number or personal email address)
Date of birth
We also collect or use the following information for recruitment purposes:
Racial or ethnic origin
Genetic information
Health information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legal obligation
Legitimate interest:
I may on occasion share information with your midwife, health visitor or GP if I feel it is necessary, and I will tell you about this UNLESS I feel doing so would endanger you or your baby. • I am required to seek professional supervision / debriefing / ongoing training to maintain my IBCLC credential. I may discuss my case load during these sessions and your anonymity would always be protected.
Vital interests
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Legal obligation
Legitimate interest:
I may on occasion share information with your midwife, health visitor or GP if I feel it is necessary, and I will tell you about this UNLESS I feel doing so would endanger you or your baby. • I am required to seek professional supervision / debriefing / ongoing training to maintain my IBCLC credential. I may discuss my case load during these sessions and your anonymity would always be protected.
Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Contract
Legal obligation
Legitimate interest:
Milk Moments LTD may maintain private social media accounts for personal use. Connection or direct message requests made by clients or prospective clients through these platforms will be directed to an email address. Milk Moments LTD maintains public social media accounts for marketing purposes on the following platforms: Facebook, Instagram, website. All photos appear by express permission of the owner of the photo and all persons appearing in the photo. No client photos or videos will be published without express written consent. Clients and/or their minor children will not be named in posts on social media without express written consent. Milk Moments LTD will not provide direct clinical support or counselling or advice on any social media platform, either public or private. Public accounts are for marketing purposes only, to offer general information.
Vital interests
Our lawful bases for collecting or using personal information for research or archiving purposes are:
Consent
Legitimate interest:
Regular updates on health information can be useful to the practitioner or general public.
Vital interests
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Legitimate interest:
Information given here will be stored electronically according to EU Data Protection and security Laws. (GDPR) I only use your data for your clinical care and support. You have a right to request to see this information, to have it corrected if it's wrong, or in some cases to have it erased.
Vital interests
Our lawful bases for collecting or using personal information for recruitment purposes are:
Consent
Contract
Legal obligation
Legitimate interest:
As a registered midwife Laura is required by the Nursing and Midwifery Council’s Code of Conduct to respect people’s right to privacy and confidentiality so protecting your privacy is fundamental to her practice. This notice explains what information we collect from you, why we collect this information, under what circumstance this information may be shared, how long it is stored and how you can access it.
Vital interests
Where we get personal information from
People directly
CCTV footage, or other recorded images
Health care providers
How long we keep information
Your data will be kept for 25 years.
Who we share information with
Data processors
Milk Moments LTD
This data processor does the following activities for us: Storage of data and personal information
Other organisations
Insurance companies
Health care providers
Organisations we need to share information with for safeguarding reasons
Professional or legal advisors
Financial or fraud investigation authorities
Relevant regulatory authorities
Professional consultants
Organisations we’re legally obliged to share personal information with
Emergency services (where necessary)
Publicly on our website, social media or other marketing and information media (where appropriate)
Other relevant third parties:
My partner will be informed of my location on home visits for safety reasons
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
17 April 2024